Cloudzor — Premium Hosting

Setup & First Steps6 / 6

Order your server, access the panel, and get started.

How do I create my first game server?

1)Order your server here https://cp.cloudzor.ch access the panel, and get started.

PanelCreateGameserver

Where do I find my SFTP credentials?

Panel → your server → **SFTP** tab. Copy host, port, username and password (or generate an app-specific password). Use FileZilla/WinSCP. Large uploads are faster via SFTP than the browser.

FilesSFTP

How do I reinstall my server cleanly?

Panel → **Reinstall**. Pick game type/version, confirm wipe. Backups are not deleted unless you choose to remove them — verify before confirming.

Reinstall

Can I pick a different location later?

Yes. Open a ticket for a **location migration**. We can sync data or schedule downtime depending on size and urgency.

LocationMigration

How do I switch Java versions?

Panel → **Startup** → Java runtime selector. Choose the version recommended by your game/modpack (Java 8, 11, 17, 21). Restart to apply.

JavaRuntimeMinecraft

Which games and platforms are supported?

We support Minecraft (Java/Bedrock), Counter-Strike 2, Rust, ARK, Palworld, Valheim, Discord bots, Node.js apps, and many more. Check our games list or ask support.

GamesSupport

Control Panel & Access5 / 5

Console, users, roles, two-factor and API access.

How do I invite teammates with limited permissions?

Panel → server → **Users** → Invite → choose role or granular permissions (Console, Files, SFTP, Schedules, Backups). You can revoke at any time.

RBACTeams

Is there an API for automation?

Yes. Create **API Keys** in the Client Area or Panel (scoped). Use them for CI/CD deploys, scheduled restarts or backup exports. Keep keys secret; rotate regularly.

APIAutomation

Can I schedule restarts and tasks?

Panel → **Schedules**. Add timed tasks (restart, run command, backup). Use off-peak times. Enable notifications on failure.

Schedules

How do I view real-time resource usage?

The live console shows CPU/RAM/Disk/Network graphs in real-time. Monitor your server performance directly from the panel.

Monitoring

2FA and session security

Enable **Two-Factor Auth** in your account. Avoid shared logins; use user invites with scoped permissions. Review active sessions and revoke unknown ones.

Security

Mods, Modpacks & Plugins5 / 5

From Paper/Spigot to Fabric/Forge — install safely.

Do you support popular modpacks (FTB, CurseForge)?

Yes. Use **1-Click Modpacks** (where available) or upload the ZIP via SFTP. Unarchive in root, choose the correct **server JAR** in Startup, then restart.

ModpacksMinecraft

Paper vs Spigot vs Fabric vs Forge — which one?

**Paper/Spigot** → plugins & performance. **Fabric** → lightweight mod loader; great modern mods. **Forge** → huge legacy mod ecosystem; heavier. Pick based on your content.

GuidanceMinecraft

How to fix Missing mods/dependencies errors?

Ensure client and server use the exact same mod versions and loader. Check the console for which dependency is missing; upload it to /mods and restart.

TroubleshootMinecraft

Can I upload custom server files?

Yes. Upload files via SFTP to root or specific folders. Set the correct startup file in the panel. Ensure dependencies match.

CustomFiles

Where to drop plugins and worlds?

Plugins → /plugins.
Forge/Fabric mods → /mods.
Worlds → /world (and nether/end folders for Minecraft). Restart afterward.

FilesMinecraft

Worlds, Files & SFTP5 / 5

Upload, backup, move data safely (and quickly).

Upload an existing world

Zip the world folder → upload via SFTP to root → **Unarchive** → set level-name in server.properties to the folder name → restart.

WorldsMinecraft

Which transfer method is fastest?

SFTP is faster and more reliable for large files than browser uploads. Use multi-segment clients (WinSCP, FileZilla).

SFTP

Character encoding or corrupted ZIP issues

Use UTF-8 filenames. If a ZIP fails, try 7-Zip/BetterZip and re-archive. Ensure no nested duplicate folders after unpack.

Files

How do I change the server seed?

Stop server → delete current world folders or set a new world name → set level-seed in server.properties → start to generate a fresh world.

WorldGenMinecraft

Where are backups stored?

Backups live on protected storage. Manage in **Backups** tab. Download backups anytime for off-site storage.

Backups

Performance & Tuning5 / 5

High TPS, low latency — practical, safe tweaks.

Recommended RAM for player counts

Rule of thumb (Paper/Vanilla): 2–4 GB → 1–10 players; 4–8 GB → 10–40; 8–12 GB → 40–100. Modpacks often need +50–100% RAM.

SizingMinecraft

JVM flags that actually help

Use modern flags (G1GC; ZGC on newer Java). Example G1GC: -XX:+UseG1GC -XX:+ParallelRefProcEnabled -XX:MaxGCPauseMillis=100 -XX:+AlwaysPreTouch. Set heap to ~60–70% of total RAM.

JVMMinecraft

Lag diagnostics 101

Use timings/spark to profile. Look for heavy tick events, large hoppers/farms, misbehaving plugins. Consider per-chunk entity limits and view-distance tuning.

ProfilingMinecraft

My server keeps crashing, what should I do?

Check the crash reports in /crash-reports or logs in /logs. Common causes: outdated mods, incompatible plugins, insufficient RAM. Share logs with support for help.

Troubleshoot

Network and connection optimization

Choose a server location nearest to your players. Keep game versions and plugins updated. Avoid packet-heavy mods.

Network

Networking, Ports & DNS5 / 5

IP addresses, custom domains, and connectivity.

Where do I see my server IP and port?

Panel → server → Overview shows hostname/IP and the primary port. Use this to connect to your game server.

PortsIP

Custom domain for my game server

Create an **SRV** record pointing your domain to the hostname/IP and port. For Minecraft: _minecraft._tcp.yourdomain.com → yourserver.host:25565

DNSDomain

Multiple servers behind one proxy

Use a proxy like BungeeCord, Velocity (Minecraft) or configure a reverse proxy for other games with distinct backend ports.

ProxyMinecraft

Port already in use error

Stop conflicting service or pick a free port in the panel settings. Restart the server to apply changes.

Troubleshoot

Can I use my own domain?

Yes. Point an A record or SRV record to your server IP. For web hosting, add an A record to your server IP and configure SSL.

DomainDNS

Security & Protection5 / 5

DDoS protection, access control and safe practices.

Is DDoS protection included?

Yes. Always-on network-level mitigation tuned for game traffic. If you expect targeted attacks, let us know to fine-tune rules.

DDoS

Best practices for SFTP and panel access

Use strong unique passwords, enable 2FA, never share logins. Prefer SFTP over FTP. Revoke users you no longer need.

Access

Do you scan for malware?

We monitor for abusive processes/traffic per ToS. Keep plugins from trusted sources only (Spigot, Modrinth, CurseForge).

Malware

How do I whitelist my server?

Enable whitelist in server.properties or use /whitelist on command. Add players via /whitelist add player. Great for private servers.

WhitelistMinecraft

Protecting against griefing

Use protection plugins like WorldGuard, GriefPrevention, or CoreProtect. Enable whitelist for small private servers. Regular backups are essential.

ProtectionMinecraft

Backups & Recovery5 / 5

Automate, restore, and protect your data.

How do automated backups work?

Use **Schedules** → Add backup job (daily/weekly). Keep at least 3 rotations. For important servers: nightly backups plus manual before updates.

Automation

Restore from backup

Panel → **Backups** → choose backup → Restore (overwrite) or Download. Server will restart during restoration.

Restore

How long are backups kept?

Depends on your rotation settings. We recommend keeping 3-7 days of backups. You can download and store backups externally for longer retention.

Retention

Can I download my backups?

Yes. Panel → Backups → Download. Keep important backups stored locally or in cloud storage (Google Drive, Dropbox) for safety.

Download

Pre-update safety checklist

1) Take a manual backup. 2) Note versions of mods/plugins. 3) Announce maintenance window. 4) Test on a test server if possible.

Safety

Web Hosting6 / 6

Websites, databases, SSL and email.

How do I upload my website?

Use SFTP or the File Manager in the panel. Upload to /public_html or /htdocs. Set correct permissions (755 for folders, 644 for files).

UploadWebsite

Do you provide SSL certificates?

Yes. Free Let's Encrypt SSL certificates via the panel. Auto-renewal included. For custom SSL, upload via the SSL/TLS section.

SSLSecurity

How do I create a MySQL database?

Panel → Databases → Create. Note the credentials. Use phpMyAdmin for management or connect remotely with the provided host/port.

MySQLDatabase

Email hosting and setup

Create email accounts in Panel → Email. Configure IMAP/SMTP in your mail client. SPF/DKIM records are auto-configured.

WordPress installation

Use 1-click installer if available, or upload WordPress files via SFTP, create a MySQL database, and run the installer at yourdomain.com/wp-admin/install.php

WordPressCMS

How to point my domain to web hosting?

Create an A record pointing to your server IP. Wait for DNS propagation (up to 24h). Then add the domain in the panel.

DomainDNS

Databases 4 / 4

MySQL, PostgreSQL — setup and optimization.

How do I create a database?

Panel → Databases → Create → enter name and password. Use phpMyAdmin for MySQL or pgAdmin for PostgreSQL.

MySQLPostgres

Remote database access

Whitelist your IP in the database settings. Use the provided host and port. Enable SSL/TLS if available. Use strong passwords.

SecurityRemote

Database backup and restore

Use phpMyAdmin to export (mysqldump). Download regularly. To restore, import the .sql file via phpMyAdmin or command line.