Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines our approach to data protection, including how and why we process your personal data, and the legal rights you have in relation to your personal data.

Account Information: Name, email address, billing details, and other basic info needed to provide our hosting services.

Technical Data: IP address, login data, browser type, time zone, operating system, and platform.

Usage Data: Information about how you interact with our site and services, including pages viewed and features used.

Server Data: Configuration details and performance metrics of your hosted services (but not your actual content).

Service Provision: To create and maintain user accounts, process orders, and provide customer support.

Analytics & Improvement: To improve our services, troubleshoot technical issues, and optimize user experience.

Security: To monitor for and prevent fraudulent activity and unauthorized access.

Marketing: We may send newsletters or product updates if you have opted in to receive them. You can unsubscribe at any time.

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: When processing is needed to fulfill our service agreement with you
• Legal obligation: When required to comply with applicable laws
• Legitimate interests: When processing is necessary for our legitimate business interests (balanced against your rights)
• Consent: When you've given explicit consent for specific purposes

We may share personal data with:

• Payment processors to complete transactions
• Infrastructure providers who host our services
• Professional advisors (lawyers, accountants, etc.) when necessary
• Government authorities when legally required

Some recipients may be located outside Switzerland. We ensure appropriate safeguards are in place for international transfers.

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

Data retention periods:

• Account data: Retained while your account is active plus 3 years
• Billing records: 7 years for tax and accounting purposes
• Server logs: Up to 12 months for security monitoring

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from such individuals. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or directly to users when required by law.

We encourage you to review this policy occasionally to stay informed about how we protect your information.