Current Status
All systems operational
Service Level Agreement
This Service Level Agreement outlines our commitment to service availability, performance standards, and support response times for Cloudzor game server hosting services.
99.5%
Uptime Guarantee
24/7
Infrastructure Monitoring
15min
Emergency Response
Scope & Coverage
This SLA applies to all paid Cloudzor services including:
Covered Services
- Game server node connectivity
- Control panel accessibility
- Network infrastructure
- File manager & database access
Exclusions
- Scheduled maintenance windows
- Third-party DDoS attacks
- Client-side configuration issues
- Free/trial service tiers
Uptime Commitment
We guarantee 99.5% monthly uptime for all covered services. Uptime is calculated based on external monitoring from multiple global locations.
Uptime Calculation
Total monthly minutes:44,640
Allowed downtime:44.6 minutes
Minimum uptime:44,595.4 minutes
Performance Tiers
99.5% - StandardGuaranteed
99.95% - TypicalActual Average
100% - TargetOur Goal
Support & Contact
For SLA-related inquiries or to report service issues, please contact us through the following channels:
Support Hours
Technical Support: Mon-Sat 13:00-21:00 CET
Infrastructure Monitoring: 24/7/365
Emergency Response: Always available for critical issues